Frequently Asked Questions
Everything you need to know about riding with Travo in Kampala.
Yes. You can cancel from the booking screen before pickup. Cancellation rules and any fees are shown in the app before you confirm.
Download the Travo Driver app, create your account, upload the required documents, and wait for approval before going online.
Travo focuses on Kampala and surrounding areas. Availability depends on online drivers and active service zones in the app.
Open your trip history, contact the driver from the ride details if available, or reach Travo support via cash.travo.ug/help.
Enter a valid promo or referral code at checkout when prompted. Discounts apply only when the offer is active and eligible for your trip.
Open the Travo app, set your pickup and destination, choose TravoBoda or Travo Car, confirm the fare, and request your ride.
You can pay with Mobile Money (MoMo), your Travo wallet, or cash, depending on what is enabled for your trip.
After a driver accepts, open your active trip to see their live location, ETA, vehicle details, and contact options.